1. About these terms

• These terms apply to bookings for workshops, courses and creative programmes offered by Ailisha Shannon, online or in person. They are intended to make expectations clear and help us create a supportive, well-organised creative space.
  

• Provider: Ailisha Shannon
  Business address: Claes de Vrieselaan 162 C
  Email for bookings, cancellations and complaints: info@ailishashannon.com
  Website:https://www.ailishashannon.com 

• Effective date: 31st of August 2026

• A workshop is an event sold as a workshop or workshop ticket. A course or programme is a series of sessions sold together, including The Winter Intensive. The booking description identifies which applies. Mandatory consumer rights take priority over these terms.

  2. Booking and payment

• Please read the programme description before booking, including dates, level, format, location, materials, access requirements and any minimum participant number. Prices and applicable taxes, together with any compulsory additional charges, are shown before purchase.

• The full booking fee is due at booking unless a different arrangement is expressly agreed in writing. A place is confirmed when we accept the booking and payment has successfully completed. An order awaiting or failing payment is not proof of a paid place.

• Where an eligible third-party finance option is offered, the separate repayment agreement is between you and that provider. Choosing finance does not change your cancellation or consumer rights under this booking. Refunds are processed through the original payment provider so that any associated payment schedule can be adjusted.

• The agreed programme description and any specific written arrangements form part of your booking. We will not change an existing booking's terms retrospectively without your agreement.
  

  3. Statutory withdrawal and cancellation rights

• For distance bookings of services, a statutory 14-day withdrawal period may apply from conclusion of the contract. Where it applies, you can withdraw by sending a clear statement to the email or business address above, or using the online withdrawal function. The optional form below may also be used. No reason is required.

• Where the law exempts a fixed-date leisure activity from the withdrawal right, that exception will be identified before booking. A scheduled date or the word “ticket” alone does not establish that exemption.

• If you expressly ask us to start a service within an applicable withdrawal period, any amount payable on withdrawal will be limited to what the law permits for the service already supplied, provided the required information and consent steps were completed. Starting or attending a class does not automatically remove your withdrawal right. Any loss of that right following full performance is subject to the legal consent and acknowledgement requirements.

• Other mandatory rights to terminate a service agreement, challenge unreasonable charges, or obtain a remedy for non-performance remain unaffected. The cancellation policies below apply outside any more favourable statutory right.
  

  4. Workshop cancellations and ticket transfers

• Workshop tickets are normally non-refundable if you cancel or cannot attend, subject to sections 3 and 7 and the reasonable-charge protection below.

• You may gift your unused ticket or resell it at the price you paid or less. Please email us before the workshop with your booking reference and the replacement participant's name and email address, with their permission. The replacement must meet any clearly advertised participation requirements. We will update the booking and confirm the transfer by email; no transfer administration fee applies.

• Any private resale payment is arranged between you and the replacement participant. A valid replacement takes over your place; the ticket cannot be used by both people.

• After you have attended any part of a workshop or workshop series, the remaining place may only be transferred with Ailisha Shannon's prior written permission.

• Where the law requires cancellation charges to reflect reasonable costs or remuneration, the amount retained will be reduced accordingly, taking account of costs saved and any replacement booking. There will be no double recovery for the same place.

  5. Course and programme cancellations

• Please send cancellations to the email address above, including your name, booking reference and course title. The time your cancellation reaches us determines the applicable period; you do not need to wait for our acknowledgement.

• The following standard refund schedule applies:

Notice before the first scheduled session

Standard refund of course fee paid

At least 28 days — 100%

At least 14 days but fewer than 28 days — 70%

Less than 14 days, or after the course has started — No standard refund

• For clarity, exactly 28 days qualifies for a full refund and exactly 14 days qualifies for a 70% refund. Days are consecutive 24-hour periods measured back from the first session's scheduled start.

• These percentages do not override statutory rights or authorise unreasonable cancellation charges. Where consumer law requires a reasonable charge, any amount retained is capped at the lawful, justifiable amount, even if that means a larger refund than the table provides. We take account of work already performed, reasonably committed costs, costs saved and replacement income, as applicable. We will explain the calculation on request.

• Missing individual sessions does not itself cancel the booking or create an automatic right to a replacement class or refund. If you wish to end participation, please notify us; applicable termination rights and the reasonable-charge protection still apply.

• Course places cannot be shared between participants. Any transfer of a course place requires prior written permission from Ailisha Shannon, particularly after any class has been attended. Requests will be considered reasonably in light of the programme's progression, entry requirements and the group.

  6. Illness and exceptional circumstances

• We will consider exceptions to the standard cancellation policy where illness prevents participation or an extraordinary event beyond your reasonable control makes attendance impossible, such as a serious natural disaster or mandatory evacuation.

• Please contact us as soon as reasonably possible and explain how the circumstances affect attendance. Ordinary changes of plans, competing work commitments or lack of time do not normally qualify for a discretionary exception.

• An exception may take the form of a transfer, credit, or partial or full refund, depending on the circumstances, timing and costs already committed. We will confirm any arrangement in writing. This individual assessment does not limit remedies to which you are entitled by law.

• We may ask for proportionate supporting evidence. A suitable doctor's statement may be accepted where lawfully obtainable, but is not the only possible evidence. We will agree an appropriate alternative where such a statement cannot reasonably be obtained. Please do not send diagnoses, complete medical records or other sensitive medical details. We will seek only the minimum information necessary, using a lawful and secure process.

  7. Changes or cancellation by Ailisha Shannon

• If we cancel an entire workshop or course before it begins, including because a published minimum participant number is not reached, you will receive a full refund. You may choose an alternative date or credit instead, but you are not required to accept either.

• If we cannot deliver part of a programme, we will offer a reasonable replacement or refund for the undelivered part. If a change substantially affects the booking, your right to an appropriate cancellation or other remedy remains unaffected.

• Minor adjustments to exercises or teaching arrangements may be made while preserving the programme's essential content and value. We will notify you promptly of significant changes to dates, location, format or advertised teaching arrangements.

• Exceptional circumstances affecting us do not entitle us to retain payment for services we cannot provide. Any additional liability or remedy is determined by applicable law.

• In case of illness of the teacher, we will offer a substitute class date, taking the availability of the majority of students into account. This will then become the new lass date.

  8. Refund processing

• Refunds will normally be initiated within 14 days of cancellation or agreement of the refund, and always within any applicable statutory deadline. They will be returned through the original payment method unless another method is agreed without extra cost to you. Your bank or payment provider may require additional processing time.

• We do not deduct a separate payment-processing fee from a promised 100% refund.

  9. Participation, access and conduct

• Participants are responsible for meeting the clearly advertised requirements, bringing any specified materials and, for online classes, arranging a suitable device and internet connection. Please contact us before booking if you would like to discuss accessibility or whether the programme is suitable for you; you do not need to disclose a diagnosis.

• We ask everyone to treat fellow participants and tutors respectfully. Harassment, discrimination, unsafe conduct and unauthorised sharing of other participants' personal information are not acceptable. Serious or repeated misconduct may lead to removal after a warning where appropriate; immediate action may be taken where safety requires it. Any financial consequences will be assessed fairly and in accordance with law, rather than automatic forfeiture of the whole fee.

• Creative development varies between individuals. We commit to delivering the advertised teaching and support, but cannot guarantee a particular artistic, professional or financial outcome.

  10. Artwork, teaching materials and privacy

• You retain copyright in your own artwork. Course materials, assignments and recordings are supplied for your personal participation and may not be redistributed, sold or shared publicly without the relevant rights holder's permission, except as permitted by law.

• Recording availability and access duration are those stated in the programme description. We will explain any recording of participants in advance and provide appropriate information and lawful choices about identifiable contributions. Booking alone is not blanket consent to promotional use of your image, voice or artwork.

• Any marketing use of identifiable participant images or artwork will be agreed separately. Other participants may not be recorded or photographed without their permission. Personal information is handled in accordance with our separately published privacy notice.

  11. Questions, complaints and applicable law

• Please email us promptly if something is wrong so we can try to resolve it. We aim to respond substantively within 14 days; if more time is needed, we will explain why and when you can expect a response. This contact process does not restrict legal remedies.

• Dutch law applies, without depriving consumers of mandatory protections that apply in their country of habitual residence. Disputes may be brought before the courts competent under applicable law; no exclusive Rotterdam jurisdiction is imposed on consumers.

• Nothing in these terms excludes liability or remedies that cannot lawfully be excluded. If a provision is invalid, the remaining provisions continue to apply where legally possible.